Booking Terms

Enquiries vs. confirmed bookings

Submitting an enquiry, a Plan My Trip request, or speaking with our AI assistant does not confirm a booking or reserve availability. A trip is only confirmed once we've sent written confirmation and received any required deposit.

Quotations

Quotations are valid for the period stated on the quote (typically a limited number of days) and are subject to availability changing in the meantime. Prices may be revised if a quote has expired or if travel dates, party size or accommodation change.

Deposits and payment

[EXAMPLE — CONFIRM WITH MANAGEMENT] A deposit is typically required to confirm a booking, with the balance due a set number of days before travel. Exact deposit amounts and balance due dates will be confirmed on your booking confirmation.

Pricing and currency

Package prices shown on this website are indicative "from" prices per person sharing and depend on travel dates, party size and room configuration. Final pricing is confirmed in writing before you pay a deposit.

Your responsibilities

• Ensuring passports, visas and any required travel documents are valid and arranged in time.
• Disclosing any medical conditions relevant to your safe participation in activities.
• Arranging your own travel insurance, which we strongly recommend for every trip.

Changes we may need to make

Occasionally we may need to substitute an accommodation, vehicle or minor itinerary detail for reasons outside our control (e.g. a property closure). Where this happens we'll offer an equivalent or better alternative and let you know as early as possible.

Liability

[EXAMPLE — CONFIRM WITH MANAGEMENT / LEGAL COUNSEL] Standard limitation-of-liability language for a tour operator, appropriate to the jurisdiction(s) Zenzeni operates in, belongs here.